Most Frequently Asked Questions from Customers
If you can't find the answer you're looking for here, please feel free to get in touch with us and we'll be happy to answer any questions you might have . Our office is open Monday to Saturday 9.00 am - 6.00 pm.
1.
Do you provide all the cleaning equipment and materials?
We provide all the cleaning products and equipment such as vacuums, mops and chemicals as part of our service which is included in our costs. However, consumables such as toilet rolls and bin liners are not factored into our quotes. We can provide these within our commercial cleaning contracts but this would be an additional cost to the contracted services.
2.
How much do your services cost?
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You can find our minimum / starting costs on each of our service pages. However, our one-off and contracted general cleaning prices start at £120.00. Specialised one-off services start at £180.00. Our proposals and quotations always contain a price breakdown so you'll always know what our costs are before committing to a contract or a one-off service.
3.
What happens if a cleaner is absent?
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Don't worry, we've got a team of technicians on standby which includes the Managing Director, to cover absences so your clean will always take place no matter what.
4.
What is TUPE and how does it apply to commercial cleaning contracts?
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TUPE stands for 'Transfer of Undertakings and Protection of Employment'. This regulation applies to any situation that involves one cleaning contractor taking over from another. Any cleaners employed by the previous contractor at a client's site must be consulted with and offered a transfer of their employment to the new contractor. This is part of employment law and must be followed, in order to protect both the client and the cleaners jobs.
5.
What happens if a cleaner accidentally damages our property?
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We have a comprehensive schedule of public and employee insurance to cover any and all possibilities in the event of an accident. We will replace or repair damage through our insurance providers Hiscox.
6.
Are your cleaners monitored and supervised?
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Yes, all of our technicians clock in and out on site through the geo fenced mobile app Connect Team. This app allows us to monitor and communicate with our technicians at all times in real-time. We also implement regular cleaning audits and supervision to ensure standards and service are maintained.
7.
What about health and safety and CoSHH?
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Be Accredited Group provide Cleaníge with a health and safety advisory service including access to training and RAMS documents, and we train our technicians to use and store cleaning chemicals according to their safety data sheets and label instructions. A folder containing risk assessments and safety data sheets will be stored in the cleaning cupboard on site at all times.
8.
Who do we contact if we need to report an issue, complaint or general enquiry?
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Every client that has a contract with Cleaníge will be given a welcome pack that contains contact details. Our Managing Director, James, will provide direct support to all our clients. If you have any issues, complaints or you simply have a general enquiry regarding your contract, you can contact him directly.