Cleaníge Privacy & Cookie Policy

Last updated: 01.06.2025

Welcome to Cleaníge!

This Privacy and Cookie Policy explains how www.cleanige.com ("we," "us," or "our") collects, uses, discloses, and protects your personal data when you visit and use our website

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Cleaníge Ltd registered at 23 The Gossamers, Watford, WD25 9AW - contact email: enquiries@cleanige.com
For the purposes of the UK GDPR, we are the 'data controller' of the personal data we collect from you.

What Personal Data We Collect and Why

We may collect and process various types of personal data about you for different purposes. The type of data collected depends on how you interact with our website.

Data You Provide Directly to Us:

Contact Information: Name, email address, phone number, postal address (e.g., when you fill out a contact form, subscribe to a newsletter, request a quote, or make a purchase):
- Purpose: To respond to your enquiries, provide requested services, send newsletters, process orders, and communicate with you.
- Lawful Basis: Performance of a contract with you, or legitimate interests (to respond to your query).

Account Information: Username, password (if you create an account):
- Purpose: To manage your account, provide access to specific features, and facilitate your interactions with our services.
- Lawful Basis: Performance of a contract with you.

Payment Information: Billing address, payment card details (processed securely by our third-party payment processor, we do not store full card details).
- Purpose: To process payments for products or services.
- Lawful Basis: Performance of a contract with you.

Correspondence: Records of communications when you contact us.
- Purpose: To manage our relationship with you, resolve issues, and improve our customer service.
- Lawful Basis: Legitimate interests (to manage customer relationships).

Data We Collect Automatically (via Cookies and Similar Technologies):

Technical Data: IP address, browser type and version, operating system, device type, referrer URL, and how you use our website (e.g., pages visited, time spent on pages).
- Purpose: To administer and protect our website, analyse trends, improve user experience, and ensure website security.
- Lawful Basis: Legitimate interests (to run our business, provide a secure website, and improve our services).

Usage Data: Information about how you use our website, products, and services.
- Purpose: To understand user behaviour, improve our website design and content, and personalise your experience.
- Lawful Basis: Legitimate interests (to improve our website and services).

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and maintain our website and services.
To process your requests, enquiries, and orders.
To manage your account.
To send you marketing communications (where you have given consent or where we have a legitimate interest to do so).
To personalise your experience on our website.
To analyse website usage and improve our services.
To detect and prevent fraud or other malicious activities.
To comply with legal obligations.
To notify you about changes to our services or policies.

Disclosure of Your Personal Data:

We may share your personal data with the following categories of third parties:

Service Providers: Third-party companies that provide services on our behalf, such as website hosting, payment processing, analytics, email delivery, and marketing services. These providers are only permitted to use your data for the specific purposes we have instructed them.

Legal and Regulatory Bodies: We may disclose your personal data if required to do so by law, court order, or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

With Your Consent: We may share your personal data with other third parties when we have your explicit consent to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

We are based in the UK. Some of our service providers or the data centres they use may be located outside the UK or the European Economic Area (EEA).
When we transfer your personal data outside the UK/EEA, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
Where we use certain service providers, we may use specific contracts approved by the UK government which give personal data the same protection it has in the UK (e.g., International Data Transfer Agreements or Addendums).

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to be informed: To be informed about how your personal data is collected and used.
Right of access: To request a copy of the personal data we hold about you.
Right to rectification: To request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure (right to be forgotten): To request that we delete your personal data in certain circumstances.
Right to restrict processing: To request that we limit the way we use your personal data in certain circumstances.
Right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to object: To object to the processing of your personal data in certain circumstances, particularly where we are relying on legitimate interests or direct marketing.
Rights in relation to automated decision-making and profiling: To object to decisions being made about you that are based solely on automated processing and that produce legal effects or similarly significant effects on you.

If you wish to exercise any of these rights, please contact us at: enquiries@cleanige.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies

Our website uses cookies and similar technologies to enhance your Browse experience, analyse website traffic, and for marketing purposes.

What are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

How We Use Cookies:

Strictly Necessary Cookies: These cookies are essential for our website to function correctly. They enable core functionalities such as security, network management, and accessibility. You cannot switch these off.

Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting/Marketing Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Third-Party Cookies:

We may also use third-party cookies from providers like Google Analytics or social media platforms. These cookies are set by the third parties and are subject to their own privacy policies. We encourage you to review their policies for more information.

Your Cookie Choices:

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
When you first visit our website, you will be presented with a cookie banner allowing you to consent to the use of cookies (other than strictly necessary cookies) or to manage your preferences. You can change your cookie preferences at any time by clicking on the cookieyes icon displayed on our website.

Links to Other Websites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy and Cookie Policy

We may update our Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new Privacy and Cookie Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy and Cookie Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy and Cookie Policy, our data practices, or if you wish to exercise any of your rights, please contact us:
Email: enquiries@cleanige.com - Tel: 01923 911014 - Postal Address: 23 The Gossamers, Watford, WD25 9AW -

Complaints

If you are not satisfied with our response to a privacy concern or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner's Office (ICO): Website: www.ico.org.uk Helpline: 0303 123 1113