Complaints Policy

We hope our clients don't ever have the need to complain about our services, however we understand that from time to time we may not always get things right. If you do feel the need to complain about any aspect of our services, whether it be the cleaning itself or an interaction with one of our employees. Our complaints policy will outline below the steps you and us need to take to submit and process a complaint:

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1: Please email your complaints to: complaints@cleanige.com

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Alternatively you can write a letter of complaint and post it to:

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James Croft - Managing Director

Cleaníge Ltd

23 The Gossamers

Watford

WD25 9AW

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2: We have 48 hours to acknowledge your complaints sent in by email, we have 7 working days from the date of the letter to acknowledge any complaints sent in by post. 

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3: We then have 14 days from the date of our acknowledgement to complete our investigations and come back to you with our response. 

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4: If you are not satisfied with our response you have the right to get in touch with the ombudsman to take matters further. 

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    You can contact the ombudsman services here: https://www.disputeresolutionombudsman.org/

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